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FREQUENTLY ASKED QUESTIONS... |
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- Can I send my order by mail?
Yes, if you would like to send your order by mail simply
mail completed order form with payment to:
Story Book Star
20810 N 2nd Avenue
Phoenix, AZ 85012
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- What information is needed?
Child's first and last name, name child is called, hometown,
name of one friend, dedication, date of gift, and who the
book is from is usually found in all books. The individual
order form asks you provide the proper information for the
book you wish to order.
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- I am ordering for more than one child. Can I use the same
order form for all of them?
No, you must use a different order form for each book you
wish to order.
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- What if I want more than one copy with the same information?
We frequently make two or more copies of our baby books
for our customers. Some people buy copies for Grandparents,
God Parents, or just to store one for the next generation
to see. Simply mention in the additional comments box the
quantity you want.
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- Is ordering from your company secure?
YES, The payment portion of the shopping cart is guaranteed secure. Your credit card information is entered through a secure server. After processing your order this information is then deleted from the server and not saved or stored in any computer.
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- Do I have to pay sales tax?
Orders shipped to an address within Arizona are subject to the appropriate 8.125 % state sales tax.
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- What forms of payment do you accept?
We accept American Express, Visa, MasterCard,Discover and payments made with PayPal. We also accept personal checks, money orders and cashier's checks. All payments must be in U.S. Funds.
Send checks or money orders to:
Story Book Star
20810 N 2nd Avenue
Phoenix, AZ 85012
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- There is an error in the personalization of my book. Can I get a replacement?
Yes, If there is an error in your book due to our mistake, we will gladly replace the book free of charge. We make every effort to provide you with the highest quality in personalized books. To prevent errors, please double check your order forms before submitting them. We are not responsible for errors due to incorrect information that you supply to us. We will fix it however at a minimal cost.
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- How are personalized books different from ordinary books?
Personalized Children's Books are different from ordinary children's books because the story is actually about a particular child. His or her name, along with other personal information is blended into every story on almost every page. Children will actually want to read these stories because the story is about them.
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- How are the personalized books made?
Information about the child is entered into the program. We print out the story on high quality paper. The printed pages are integrated with the full color illustration pages. The pages are then bound with a patented binding system. The books are assembled with easy wipe-off hard covers.
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- What if a book I order is out of stock?
If a book you order is out of stock, we will notify you by e-mail after we receive your order. It will take approximately 2 weeks longer if book is not in stock. If you would like to choose a different Title, simply let us know in your reply e-mail.
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- How big are the Personalized books?
Each Create-a-Book is approximately 7" x 8 1/2" inches. Best Personalized Books deluxe size books are 9" x 6" and giant size books are 12" x 9"
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- How long does it take to receive my book?
If your books are in stock your order will be shipped within 2-3 days after payment has been received. For fastest service, please use your credit card or Paypal account. The books are normally shipped via UPS Ground which can take up to 1 week (five business days). We cannot guarantee the speed of UPS ground. We can also ship your products fater, simply select an expedited shipping method when checking out. Shipping fees are clearly displayed before your purchase confirmation. If you need your order faster, contact us and we will do all we can to help.
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After you place an order...
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